Mastering Communication for UK Healthcare Professionals Snippet/Short Description: Elevate your MDT communication and reduce clinical risk.
This 90-minute course teaches UK healthcare professionals the Tri-Partite Referral Model, the SBAR handover tool, and a structured strategy for managing professional conflict, ensuring compliance with HCPC and NMC standards for patient safety.
Course Description
The transition between clinical services—the “handoff”—is the point of highest risk in healthcare. Ambiguous documentation and unstructured verbal handovers lead to wasted resources, frustration, and compromise patient safety.
This comprehensive 90-minute webinar provides all healthcare professionals with actionable, evidence-based frameworks to transition from fragmented, sequential care to safe, integrated teamwork. We will move beyond the theory of collaboration to give you practical tools: the “5 C’s” for writing high-quality referrals, the Tri-Partite Model for prioritising safety in documentation, and the SBAR technique for urgent verbal handovers.
Crucially, you will learn a 4-step structured strategy for respectfully challenging decisions within the MDT, fulfilling your ethical duty to raise concerns when patient safety is compromised. This course is essential for improving clinical efficiency and ensuring professional accountability.
Learning Objectives
- Differentiate between sequential ‘hand-off’ care and safe, integrated MDT work and explain the ethical mandate for effective communication (HCPC, NMC, GMC).
- Apply the “5 C’s” and the Tri-Partite Referral Model to structure written referrals that prioritize safety alerts (Part 1) and clearly articulate the actionable request (Part 3: The Ask).
- Implement the SBAR (Situation, Background, Assessment, Recommendation) framework for all high-stakes verbal handovers to eliminate ambiguity and omission.
- Execute a 4-step structured strategy for respectfully challenging a colleague’s decision, focusing on data and risk consequence to ensure the primary duty of patient safety is maintained.
CPD Credit hours
1.5 hr
Who should Enroll
Physiotherapists, Occupational therapists ; Physician assistants; Healthcare Professionals
